While the ongoing pandemic has put a halt to many things this year, it has reignited a renewed focus and appreciation for locally owned businesses.
Locally owned and operated by John Richi, Pro Lube Auto Center in Northampton, MA opened in August of 1990 and was a fast lube and tune-up shop. Celebrating its 30th anniversary, Richi says Pro Lube Auto Center, which services all makes and models of domestic and import vehicles, has “evolved to include fast lube, state inspections, and full automotive service and repair.” While October is known as Car Care Month, car maintenance doesn’t start or end there. Suggests Richi, car owners should “stay on top of the maintenance schedule in your owner’s manual.” Furthermore, when it comes time to start winterizing your car, owners should “have your battery tested before it gets cold out.” In addition to full-service auto repair— performing oil changes, brake service, electrical and electronic repair, as well as steering, suspension, and exhaust; Pro Lube Auto Center also specializes in preventative maintenance.
Like many businesses, this year has been tough for Pro Lube Auto Center, but, says Richi, “business is almost back to normal. I would say we’ve been able to adapt to a changing market.” Richi adds, “early in the pandemic when the state was in lockdown, it was very difficult for us. I had to lay off seven of our staff. We received a PPP loan and by June 1st everyone was back at work.” While businesses and customers alike adjust to the new normal, Richi assures customers that in addition to great and reliable customer service, safety is his and his staffs’ priority. “For safety we wear masks anytime a customer is in the office. If one of our technicians gets in your car, they are wearing a mask and fresh gloves.”
When asked how he’s been able to sustain his business over the past 30 years, Richi answers, “my staff is the number one reason for our success.” He concludes, saying, “we’re problem solvers. Give us a try.”
PRO LUBE AUTO CENTER IS LOCATED AT 480 PLEASANT STREET IN NORTHAMPTON, MA
HOURS OF OPERATION ARE
MONDAY-FRIDAY 8:00AM - 5:00PM
SATURDAY 8:00AM - NOON
TO MAKE YOUR APPOINTMENT TODAY