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For more than three decades, Sara Robertson and her family have worked to reimagine what senior living can — and should — be. As CEO of The Arbors Assisted Living Residential Communities and The Ivy Assisted Living Residential Communities, Robertson leads a family of businesses — including Integra Home Health and The Aging Parent Solution — with a singular vision: to be a trusted, integrated partner throughout the entire aging journey.
“The singular vision that sets us apart from other providers is the commitment to being a trusted, integrated partner throughout the entire aging journey,” said Robertson. “As a third-generation family business, our commitment to senior care runs deeper than a business interaction; having grown up in this industry and dedicated our entire careers to this field over the past 30 years provides a unique and essential level of insight that informs every decision we make. Our approach goes far beyond simply offering housing or services; it begins with the belief that trust is the critical factor in senior care.”
The Arbors and The Ivy communities are vibrant spaces designed to nurture the whole person — physically, emotionally and socially. “Our focus at The Arbors and The Ivy is entirely on the whole person, fulfilling our mission to provide genuine kindness and care in every interaction,” explained Robertson. “We understand that well-being extends far beyond physical health; residents also require purpose, social connection, and emotional stability. We intentionally create an environment where these elements are a focus. Our communities are more than places to live — they’re vibrant homes where you can truly belong.”
As their communities grew, so did their ability to support residents. Integra Home Health was founded in 2010 to offer flexible, high-quality care beyond assisted living. Later, The Aging Parent Solution was launched to educate and support families facing the complexities of caring for aging loved ones.
A hallmark of The Arbors and The Ivy communities is their ability to empower residents to live independently while providing just the right level of assistance. Care is tailored to each person’s needs.
“The core of our philosophy is ensuring that residents feel empowered to live life to the fullest, not constrained by their age or need for assistance,” noted Robertson. “We achieve this delicate balance through highly individualized care planning and a widespread culture of proactive wellness. Unlike traditional models, our support is delivered as needed — meaning if a resident only requires cueing for medication and bathing assistance, their independence is maximized in all other areas of their life.”
Proactive health measures like fall prevention and routine APRN visits help residents maintain stability and avoid crises. Long-tenured staff are trained to support independence rather than replace it, creating a trusted environment where residents feel safe and empowered. The same is true for their loved ones.
“Family involvement isn’t just a component of our care model — it’s the foundation of our entire support system, and we see families as our essential partners,” said Robertson. “We understand the immense emotional and practical burden facing the sandwich generation, so we’ve developed a unique structure designed to educate, empower, and be a resource for them. We offer free resources for all our families and seniors, including support groups and the opportunity for one-on-one meetings to address specific concerns.”
Their specialized Reflections Memory Care Program takes a resident-centered approach to supporting those living with dementia, focusing on engagement, purpose, and emotional well-being. Dining is also elevated through their Magnolia Restaurants, offering fresh, tasty meals that nourish both body and spirit.
As the baby boomer generation moves through its senior years, The Arbors and The Ivy are looking ahead. “Most critically, we need families to be forward-thinking and understand not to wait for a crisis, as that significantly reduces their care options,” explained Robertson. “Our goal is to partner with families early so we can help them prepare for these years with their aging loved ones, ensuring a seamless and dignified transition into care when the time is right.”
Robertson’s message to families is clear: “We demonstrate our trustworthiness daily by acting as dedicated advocates and protectors. We don’t just provide care; we advocate for and protect our residents, ensuring their dignity, comfort, and best interests are always upheld. Our commitment is reinforced by our culture, which boasts an incredible staff longevity that few can match. When you choose The Arbors and The Ivy, you gain a partner who views your loved one’s well-being as their highest priority.”
For more than 30 years, that promise has shaped every decision her team makes. And as the needs of seniors and their families evolve, The Arbors and The Ivy are ready — not just to adapt, but to lead.
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